Help Center & FAQs
Find answers to common questions about our products, shipping, returns and support.
Our Guarantee to You
What materials are your products made from?
Our rugs, runners and kilim bags are made from high quality jacquard, velvet and handwoven fabrics sourced from local artisans.
Are all products handmade?
Yes, every item at Naqsh Mehal is handcrafted by skilled artisans using traditional weaving techniques.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery all over Pakistan.
What payment methods do you accept?
We accept Cash on Delivery, Bank Transfer, Easypaisa and JazzCash.
How long does delivery take?
Orders are usually delivered in 2–5 working days, depending on your city.
Can I return or exchange a product?
Yes, you can request a return or exchange within 3 days if the product is damaged, defective or not as described.
How do I request a return or exchange?
Simply contact us on WhatsApp or email with your order number and product photos. Our support team will assist you immediately.
Will the colors look exactly the same as the pictures?
We try our best to show accurate colors, but slight variations may occur due to lighting and screen differences.
How do I track my order?
You will receive a tracking number on WhatsApp or email once your order is dispatched.