Help Center & FAQs

Our rugs, runners and kilim bags are made from high quality jacquard, velvet and handwoven fabrics sourced from local artisans.

Yes, every item at Naqsh Mehal is handcrafted by skilled artisans using traditional weaving techniques.

Yes, we offer Cash on Delivery all over Pakistan.

We accept Cash on Delivery, Bank Transfer, Easypaisa and JazzCash.

Orders are usually delivered in 2–5 working days, depending on your city.

Yes, you can request a return or exchange within 3 days if the product is damaged, defective or not as described.

Simply contact us on WhatsApp or email with your order number and product photos. Our support team will assist you immediately.

We try our best to show accurate colors, but slight variations may occur due to lighting and screen differences.

You will receive a tracking number on WhatsApp or email once your order is dispatched.